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Automated Call Center
The average call center today operates from 7AM to 7PM, Monday through Friday, with perhaps another 8 hours on Saturday. During the periods of peak demand or when no staff are available, the average call center uses a phone machine to record message from customers venting their frustation. Typically the average cost for a live operator to handle the average customer call is around $5.00; with the costs escalating upwards from there for late-evening, night-time, and weekend operators.
Imagine a "black box" solution that answers every call, handles at least 20% of them during the day, 30% of your calls during periods of peak demand, and 75% of the calls during the "off-hours". Now add consistantly accurate and pleasantly friendly messaging to your customers and you have a solution that will easily return your investment within one year; even for a small call center hanlding 10,000 calls per month.
Now imagine such a "black box" that can also be easily expanded to be multi-lingual and easily upgradable as your business grows.
WHAT IT IS:
We combined the best of Syntellect interactive voice technology with the best of Nuance speech recognition technology to provide a natual language speaking "Persona" that will answer your customers concerns with a consistantly pleasant voice and friendly remarks in providing them with the most accurate possible answers that they seek in resolving their concerns. All this 24 hours per day, 7 days a week, for around 50 cents a call.
Remember, happy customers are returning customers and will often refer more customers.
REFERENCE INFORMATION:
A Business Case For Speech-Enabled, Self-Service Solutions
DEMOS:
1-888-682-6238 ... then say 'DEMOS'
Books on the Call Centers ...
Copyright © 2002 Solution Oriented Systems, Inc.