Solution Oriented Systems, Inc. - Automated Call Center products

Automated Call Center

The average call center today operates from 7AM to 7PM, Monday through Friday, with perhaps another 8 hours on Saturday. During the periods of peak demand or when no staff are available, the average call center uses a phone machine to record message from customers venting their frustation. Typically the average cost for a live operator to handle the average customer call is around $5.00; with the costs escalating upwards from there for late-evening, night-time, and weekend operators.

Imagine a "black box" solution that answers every call, handles at least 20% of them during the day, 30% of your calls during periods of peak demand, and 75% of the calls during the "off-hours". Now add consistantly accurate and pleasantly friendly messaging to your customers and you have a solution that will easily return your investment within one year; even for a small call center hanlding 10,000 calls per month.

Now imagine such a "black box" that can also be easily expanded to be multi-lingual and easily upgradable as your business grows.

WHAT IT IS:

We combined the best of Syntellect interactive voice technology with the best of Nuance speech recognition technology to provide a natual language speaking "Persona" that will answer your customers concerns with a consistantly pleasant voice and friendly remarks in providing them with the most accurate possible answers that they seek in resolving their concerns. All this 24 hours per day, 7 days a week, for around 50 cents a call.

Remember, happy customers are returning customers and will often refer more customers.

REFERENCE INFORMATION:

The Dreyfus Story

A Business Case For Speech-Enabled, Self-Service Solutions

Books on the Call Centers ...